f32 Casino & Sportsbook Data Care

This page describes what we collect when you use f32 and how we keep that data protected. We at f32 collect personal information only to verify your identity, process your deposits and withdrawals, prevent fraud, and comply with local law. We encrypt all sensitive data, never share it with third parties without your consent, and delete it when you no longer need your account.

Our privacy commitment is straightforward: your data belongs to you. We use it only for the purposes you authorise — account setup, payment processing, customer support — and we give you the right to access, correct, or delete your information anytime. Our servers may sit outside your jurisdiction, but we treat your data with the same care regardless of location. If you have questions about how we handle your information, our Customer Support team can clarify.

Below we explain what data we collect, how we use it, who may access it, and what rights you have. We update this policy occasionally; we notify you of material changes via email.

What data we collect on f32

When you open an account on f32, we collect your email address, phone number, full name, and date of birth. We also ask for identity confirmation — typically a photo of your ID document. We collect this information to verify you are who you say you are (KYC verification) and to comply with local regulations in supported jurisdictions. We do not collect this data for marketing; we collect it purely for identity verification and fraud prevention.

When you deposit or withdraw funds, we collect transaction data: the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and the timestamp. We do not store your full payment details — for e-wallets, we store only a token; for bank transfers, we store only the virtual account reference. We use this data to reconcile your deposits, process your withdrawals, and prevent fraud.

Payment data: We never store your credit card number, bank account number, or e-wallet password on our servers. We use encrypted tokens so we can process refunds without asking you to re-enter your details.

When you use f32, we log your account activity: which games or markets you view, bets you place, outcomes you receive, and your account balance. We collect this data to settle your bets accurately, prevent fraud, and handle support requests. We also log your IP address, browser type, and device type to detect unusual account access. This helps us protect your account from unauthorised use.

How we use your data on f32

Our primary use of your data is to deliver the f32 service: verify your identity, process your deposits and withdrawals, settle your bets, and respond to your support requests. We use your email to send account notifications — for example, when your withdrawal is approved or when you request a password reset. We use your phone number for optional SMS notifications about major account events.

We also use your data for fraud prevention and security. We analyse your account activity to detect patterns that might indicate unauthorised access or money laundering. If we suspect fraud, we may freeze your account and ask you to verify your identity before proceeding. We use your data to comply with local regulations — for example, some jurisdictions require us to maintain KYC records for a set period.

Identity verification: We use your name, birthdate, and ID to verify you are who you claim to be.
Payment processing: We use transaction data to process deposits, withdrawals, and reconciliation.
Fraud prevention: We analyse activity patterns to detect and prevent unauthorised access.
Support and complaints: We use your data to handle support requests and dispute resolution.
Regulatory compliance: We retain KYC records as required by local regulations.

Third parties and data processors on f32

We use third-party processors to help deliver the f32 service. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive transaction data so they can settle deposits and withdrawals. Our hosting provider stores our servers and databases. Our email provider sends account notifications. These third parties are bound by confidentiality agreements and may use your data only for the purposes we authorise.

We do not sell your data. We do not share your personal information with advertisers, data brokers, or other gaming platforms. If local law requires us to disclose your data to government authorities, we will notify you unless law prohibits disclosure. We do not transfer your data outside your region without explicit consent, except where necessary to process your payment or comply with law.

Your rights on f32

You have the right to access all data we hold about you. Contact our support team and request a data export — we will provide a complete record of your personal information within a reasonable timeframe. You have the right to correct any data you believe is inaccurate. You have the right to delete your account and request deletion of your personal data, subject to legal retention requirements.

If you believe we are misusing your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. You can withdraw your consent for optional communications (such as SMS notifications) anytime through your account settings. You can request that we limit how we use your data — for example, you can ask us to use your information only for account verification and payment processing, not for fraud analysis.

Cookies and tracking on f32

Our f32 platform uses cookies to keep you logged in and remember your settings. We use session cookies (temporary) to authenticate your account during each visit and persistent cookies to remember your preferences — for example, your preferred deposit method or language setting. We do not use cookies to track your behaviour across other websites or to build a profile of your interests.

You can disable cookies in your browser settings, but this may limit your ability to use f32. Our mobile app does not rely on cookies — instead, we use encrypted tokens stored on your device. You can delete these tokens anytime by logging out or clearing your app data.

Data retention and account closure on f32

We retain your personal data as long as your account is active. Once you close your account, we retain your data only as long as required by law — typically three to seven years for KYC records and transaction history. After this period, we delete your data securely. If you close your account during Idul Fitri, Idul Adha, or Imlek holidays, we process your request when our team returns to normal operations.

If you request data deletion before the retention period ends, we will anonymise your data so it cannot be linked to you, except where we must retain identifiable records for legal or regulatory reasons. You can request a final statement of your account — all deposits, withdrawals, and bets — before we delete your records.

Our commitments and your responsibilities on f32

We at f32 commit to keeping your data secure, using it only for authorised purposes, and giving you full transparency and control. We use encryption, secure servers, and industry-standard practices to protect your information from unauthorised access. We train our staff on data protection and hold them to strict confidentiality standards. We never share your data with third parties without your consent, except where law requires it.

In return, we ask that you protect your account. Use a strong password and do not share it with anyone. If you suspect your account has been compromised, contact us immediately — we can reset your password and review your account activity. Do not provide your personal information to anyone claiming to represent f32 via email, phone, or social media — we never ask for passwords or sensitive data through these channels.

We collect only data necessary for account verification, payment processing, and fraud prevention.
We encrypt all sensitive information and store it securely.
We never share your data with third parties without consent, except where law requires it.
You have the right to access, correct, or delete your personal data.
We retain your data only as long as required by law; then we delete it securely.
We use cookies only for account authentication and preference storage, not for tracking.

If you have concerns about how we handle your data or want to exercise your rights, contact our Customer Support team. For information about data protection in your jurisdiction, you can also contact the relevant data authority. We welcome questions and are committed to keeping your experience on f32 transparent and secure. Our Terms of Use and Legal Notice provide additional information about account management and compliance.