How to contact f32 support
We offer three primary ways to reach our support team. The fastest method is in-app messaging — open f32 on your phone or desktop, navigate to the Support section, and type your question. Our team monitors these messages during business hours and typically responds within two hours. For urgent issues outside business hours, we log your message and respond first thing the next morning.
Email is our second channel. Send your inquiry to our support email address (visible in the app's Support section), and include your account email, username, and a clear description of your issue. We read and respond to emails within 24 hours, even on weekends. For account security reasons, we never ask for your password via email — if support needs to verify your identity, we use your registered phone number or a security question instead.
Phone support is available during standard business hours. You can find the phone number in the Support section of the f32 app. When you call, have your account email and phone number ready. Our team can walk you through deposit issues, withdrawal delays, or account access problems in real time. If you reach us outside business hours, you'll hear a message directing you to email or use in-app messaging.
Common support issues and solutions
Account access problems are among the most frequent inquiries we handle. If you forget your password, use the "Forgot Password?" link on the login screen. We send a reset code to your registered email or phone number. Enter the code, create a new password, and you regain access within minutes. If you do not receive the reset code, check your spam folder or contact support — we can resend it or verify your identity through alternative means.
Deposit issues typically fall into two categories: payment declined or funds not appearing in your account. If your QRIS, e-wallet, mobile banking, or bank transfer is declined, the most common cause is insufficient balance in your payment method. Verify your balance, then retry the deposit. If it fails again, contact support with your transaction ID (visible in your payment app). We can investigate whether the issue is on our end or your payment provider's end.
If your deposit was processed by your payment provider but has not appeared in your f32 account after subject to verification, contact support immediately. We can check our transaction logs and either credit your account manually or help you dispute the charge with your payment provider. We keep detailed records of every deposit attempt, so we can usually resolve this within one business day.
Withdrawal and account verification support
Withdrawal requests go through a verification window before we process them. This is a standard compliance step — we check your account history, verify your identity, and ensure the withdrawal amount matches your available balance. Most withdrawals clear within one business day. If your withdrawal is delayed beyond that, contact support with your withdrawal request ID.
Account verification delays can also affect withdrawals. If we ask for additional documents during your first withdrawal attempt, we'll notify you via email and in-app message. Common requests include a photo of your ID, a utility bill showing your address, or a screenshot of your payment method. Upload these documents through the app's verification section, and we review them within 24 hours.
What we need for verification
We require a government-issued ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement dated within the past three months), and confirmation of your payment method ownership. These documents protect both you and us from fraud.
Upload clear, legible photos or scans. Blurry or partially obscured documents delay verification. Once we approve your documents, you can withdraw without further verification for most transactions.
Payment method and local payment support
We support eight payment methods in Indonesia: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each method has its own processing rules and limits. If you're unsure which method to use, our support team can explain the pros and cons of each.
mobile banking is our newest addition — it's a unified QR code standard that works across all Indonesian banks and e-wallets. To deposit via local payment, select online payment in our deposit screen, scan the QR code with your banking app, and approve the transfer. e-wallet deposits typically settle within seconds. If your mobile banking deposit fails, it's usually because your bank or e-wallet has a daily transfer limit. Check your payment app's transaction history, then contact support if you need help.
- local payment deposits
- Unified QR code standard; instant settlement; works with all Indonesian banks and e-wallets.
- E-wallet deposits
- online payment, e-wallet, mobile banking, local payment, online payment; instant settlement; subject to daily e-wallet limits.
- Bank transfers
- e-wallet, mobile banking, local payment, online payment virtual accounts; settle within business hours; higher limits than e-wallets.
- Withdrawal methods
- Reverse to your original deposit method; subject to verification window; typically one business day.
Technical issues and mobile app support
If the f32 app crashes, loads slowly, or displays errors, first try restarting your phone and reopening the app. If the problem persists, clear the app's cache (go to Settings > Apps > f32 > Storage > Clear Cache on Android; on iOS, delete and reinstall the app). Most technical issues resolve after a cache clear.
If you're experiencing video lag during live football matches or casino tables, check your internet connection. Switch from WiFi to mobile data or vice versa to see if the issue is network-specific. Our app adapts video quality automatically — on slower connections, we reduce resolution to maintain smooth playback. If you want to manually adjust video quality, go to Settings > Video Quality in the app.
For persistent technical issues, contact support with details: your phone model, operating system version, the specific feature that's not working, and when the problem started. Our technical team can investigate whether it's a device compatibility issue or a platform-wide bug. We test on devices from the past five years, so compatibility is broad, but older or heavily customized devices may experience occasional issues.
Game and market disputes
If you believe a game result or market settlement is incorrect, contact support with your bet ID and a description of the issue. For football markets (Liga 1, Piala AFF, Piala Indonesia), we settle based on official league announcements. For live-dealer games like baccarat or Dragon Tiger, we settle based on the dealer's cards as shown on the video stream. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), we settle based on official tournament results.
We keep video recordings of all live-dealer games for 30 days. If you dispute a result, we can review the recording and confirm the settlement. For football and esports, we reference official league data. If we made an error, we credit your account immediately. If the settlement was correct, we explain the reasoning and close the dispute.
Account security and two-factor authentication
We recommend enabling two-factor authentication (2FA) on your f32 account. With 2FA active, every login requires both your password and a six-digit code sent to your phone via SMS. This prevents unauthorised access even if someone discovers your password. To enable 2FA, go to Account Settings > Security > Enable Two-Factor Authentication, and follow the prompts.
If you suspect your account has been compromised, contact support immediately. We can reset your password, disable any linked payment methods, and review your recent activity. We also recommend changing your password on any other sites where you use the same password. Our support team can walk you through these steps and help you secure your account.
- Enable two-factor authentication for added security on your f32 account.
- Never share your password or 2FA codes with anyone, including f32 staff.
- If you receive suspicious emails claiming to be from f32, do not click links — contact support directly.
- Review your account activity regularly; contact support if you see unfamiliar transactions.
- Use a strong, unique password for f32 — avoid reusing passwords from other sites.
Support during peak times and holidays
During major sporting events like Liga 1 finals or Piala AFF tournaments, our support team handles higher volumes of inquiries. Response times may extend from two hours to four hours during these periods. We recommend using in-app messaging or email during peak times, as phone lines may have longer wait times.
During Indonesian holidays like Idul Fitri and Idul Adha, our support team operates on a reduced schedule. We still monitor in-app messages and email, but response times may be longer. We post holiday schedules in the Support section of the app, so you know when to expect delays. For urgent issues during holidays, use in-app messaging — we'll respond as soon as possible.